Privacy Policy

Bulkodyssey, LLC Privacy Policy

Effective Date: November 28, 2024

This Privacy Policy applies to information collected by Bulkodyssey, LLC (collectively “Bukodyssey”, we,” “us,” or “our”) in connection with the services we provide, on our websites, microsites, mobile sites, or mobile apps that expressly adopt, display, or link to this Privacy Policy (collectively referred to as our “Websites”), and on our Social Media Pages.  Social Media Pages” are the official social media pages we operate on social media sites such as, but not limited to, Facebook, YouTube, TikTok, Instagram, and X. If you have any questions about these definitions or anything else in this policy, email us at support@samsulek.com.

This Privacy Policy applies to information we collect through our Websites, Social Media Pages and our communications with you.

Information We Collect

We collect various types of information about our customers and Website visitors, including:

·      Location: We use various technologies to learn your precise geographic location, including by collecting your IP address or other device information, which may depend on your device’s settings for location services.

·     Device Information: When you visit our Website, interact with our Social Media Pages or online ads, or open our emails, we learn about your browser, device type, IP address, internet service provider, and other technical information about your device.

·   Identifiers: We collect identifiers which include personal information like name, address, email address, phone number, username and password for our Websites, online identifiers, and shipping address.

·      Payment Information: Your payment details can be collected in connection with an order.

·   Call, Text and Email Records: If you call or email our customer service, we may keep records of those conversations.

·   Commercial Information: We keep track of the services or products you purchase, your consuming histories or tendencies, and any discounts you use.

·  Website Interactions: We collect information about your interactions with our Website.  This data may then be used to troubleshoot customer service issues, to improve site functionality, and to analyze user needs.

·   Submitted Content: We collect any content you submit to our Website, Social Media Pages, or to us including comments, photos, and reviews.

·  Demographic Information: We have access to demographic details about our customers such as birthdate, gender, ZIP code, and other similar details.

·     Inferences: We may use any of the above information to draw inferences from these categories of information such as consumer preferences, behavior, and characteristics. 

How We Collect Information

We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means. These categories include:

·     You: We collect information directly from you, whenever you: make a purchase; visit our Websites; contact us with questions or comments; upload content; sign up for communications; respond to a survey; write a review; or use or like our Social Media Pages.

·   Your Device or Browser: Certain information is automatically collected from your device or browser and analyzed when you visit our Websites, interact with our Social Media Pages or online advertising, or open our emails.

·      Third Parties: We work with third parties who provide services to us such as payment processors, analytics, delivery partners/carriers, survey providers, data suppliers, advertising companies, or other service providers. Your information may be collected and processed independently in accordance with the third party’s own privacy notices. These third parties share information they have collected with us.

·   Social Media Platforms: Social media platforms share information with us. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings.

·   Cookies, Device Identifiers, and Similar Technologies: We use cookies (small data files stored on your device or browser), pixel tags (tiny graphic images embedded in a website or email), and other similar technologies to automatically collect information when you visit our Websites or interact with our emails.  Through the use of cookies, we may link information about your interactions with our Websites or emails over time.  Cookies may also be used to help keep track of items you put into your shopping cart and when you abandon your cart without making a purchase.  We may use this information to send cart reminder messages to you.  We also contract with third party advertising or analytics companies to serve you online ads on other websites. These companies use cookies or similar technologies to collect information about your interactions with our Websites and interactions with other websites. These advertising companies may use and share the information gathered to deliver ads more tailored to your interests. We receive aggregate information from these third parties to understand our advertising effectiveness. Any information collected by us or by third parties through the use of cookies or similar technologies may be linked with other information we collect about you.

How We Use Collected Information

We may use the information we collect for the following business purposes:

·   Fulfillment: Fulfilling your orders and other requests, including, but not limited to, processing payments and delivering your purchases.

·   Advertising: Presenting advertising online and via email, or other communication channels, including through partnerships with social media platforms and internet search engines.

·  Understanding Our Customers: Analyzing your activity with us (including your interactions with our Websites, Social Media Pages, and emails or other forms of communication), and monitoring the effectiveness of our advertising and communications.

·   Personalization: Using your preferences and other collected information to personalize our relationship with you, including presenting customized communication, advertising, and experiences on our Websites, emails, text messages and ads on social media.

·   Communications: Communicating with you about our services and products and responding to your inquiries.

·      Promotions: Running contests, promotions, and sweepstakes.

·   Customer Experience and Analytics: Serving content on our Websites and Social Media Pages, developing and analyzing our products, Websites, services, and constantly improving our customers’ experience, including but not limited to, troubleshooting customer service issues and improving site functionality and effectiveness.

·     Security: Protecting Bulkodyssey and our customers from fraud, security threats, and other illegal or harmful activity.

·     Legal Obligations: Complying with legal and regulatory requirements and responding to requests from courts or other government bodies.

How We Share Information with Service Providers and Third Parties and for What Purposes

We may share your information in the following ways:

·   Partners: Bulkodyssey may share your information with its business partners, including Merch Maker Labs, LLC, in order to provide products and services to you.

·   Service Providers: We partner with third parties to assist with many aspects of our business, including fulfilling orders, advertising, analyzing your interests and activity on our Websites and Social Media Pages, and helping us communicate with customers. These third parties may provide services related to any of the purposes described in How We Use Collected Information, and we may share with them any types of information described in Information We Collect. We may also receive information collected by these third parties and combine it with the information we have collected. Your information may also be collected and processed by third parties, such as the payment providers you select, who will process your information independently in accordance with their own privacy notices.

·      Marketing Providers: We partner with third parties to assist with the advertising and marketing of our business.  We may share with them the types of information described in Information We Collect. 

·   Legal Compliance: We will disclose information about you, including to government bodies or law enforcement agencies, when we believe it to be necessary for compliance with the law or to protect our Website users, our Website, or the public.

·      Parties to a Business Transaction: If Bulkodyssey were ever merged with or acquired by another company, or it acquires another company, or is involved in a corporate reorganization or other change in corporate control, your information could be shared with that business entity. 

Your Privacy Choices

You can control the information we collect and use in the following ways:

·      Location Information: You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser.  This will prevent our Websites from accessing your location information.  Note that some services may not be available if you disable location-based services.

·      Emails: You can unsubscribe from marketing emails by clicking the unsubscribe link in the footer of such email.

·      Social Media: This privacy policy does not cover the privacy and security practices of social media platforms on which we have Social Media Pages.  Please review the terms, policies, and settings of those social media platforms if you have questions about how they collect and use your data.

·      Online Advertising: For information about opting out of third party advertising, visit: NAI Opt-Out and DAA Opt-Out (you will leave this Website for a separately managed online site where you can specify your preference under those programs). You can also click on the icon that may appear on some of our advertising served through these technologies. We may use more than one third party company for placing this advertising, which would require you to opt out of each company.

·      Cookies and Similar Technologies: You may block cookies and similar technologies in your browser or device settings, as and if permitted by such device.

·      Google Analytics: You can opt out of Google Analytics across all websites you use.  To do so, visit this website.

Children’s Privacy

Our Website is not intended for children under 16.  No one under 16 should share any personal data with us through the Website. We do not knowingly collect any personal data from children under 16 on our Website. To request deletion of personal data relating to a child under 16, please email support@samsulek.com.

Security

Bulkodyssey cares about the security of your information. We have implemented a variety of security measures to maintain the safety of your personal information. While we take these measures, no security measures are perfect or impenetrable.

You can protect your information by selecting strong, unique passwords for the Websites and any associated email addresses. If you wish to alert us of any potential vulnerabilities, please contact support@samsulek.com.

Supported Web Browsers and Do Not Track Signals

We recommend that you use the latest web browser versions to optimize your experience.  Older web browser versions may not be able to access or utilize all pages on our Websites as intended.

We may not be able to receive or honor web browser “Do Not Track” signals and our Websites may continue to collect information in the manner described within this Privacy Policy. 

Updates

We reserve the right to modify, alter, or otherwise update this Privacy Policy at any time, so we encourage you to review this policy from time to time.  Changes to this Privacy Policy are effective at the time they are posted and your continued use of our sites after posting will constitute acceptance of, and agreement to be bound by, those changes.  If we make any material changes to our privacy practices, we will update this Privacy Policy and change the effective date.

Contact Us

Please send your privacy-related questions, comments, and concerns to us via email at support@samsulek.com.  You can also contact us by postal mail at the following:

Bulkodyssey, LLC

Corporation Trust Center

1209 Orange Street

Wilmington, Delaware 19801

Your State Privacy Rights

Certain U.S. states afford residents rights with respect to their Personal Data. The rights described herein are subject to exemptions under applicable law. For purposes of this section, the term “Personal Data” includes both “Personal Information” and “Personal Data” as defined by applicable law.

If your Personal Data is subject to a privacy law in your state, you may have certain privacy rights with regard to that information. You may have the right to:

• Know, access, and confirm your Personal Data.

• Delete the Personal Data we have about you, subject to exceptions under applicable law.

 Correct inaccuracies in your Personal Data.

 Obtain your Personal Data in a portable and readily usable format.

 Opt-out of the use or processing of your Personal Data for profiling or targeted advertising.

 Opt-out of the sale or sharing of your Personal Data.

Under certain state laws, you may also have the right not to receive discriminatory treatment for the exercise of any of these privacy rights.  We will not discriminate against you because you have exercised any of your rights. 

Certain state laws may also provide you the right to appeal our decisions regarding your rights requests if we do not timely respond to your requests or do not take action regarding your requests. To appeal our decision with respect to your request, please contact us at support@samsulek.com.

Submitting a Rights Request

If you wish to exercise the rights listed above, and are a resident of a state that provides such privacy rights, you may submit a request by emailing support@samsulek.com. We will provide your Personal Data to you in writing in a readily usable format. If you choose to submit your request via email, you must include “Privacy Rights Request” in the subject line and clearly provide us with the following information: what type of request you are making, your full name, email address, and valid residential address. You may only make one request per email.

We are required to provide you with access to your Personal Data or delete Personal Data only in response to verifiable or authenticated requests. We will compare the information you provide in your request with any information we may have in our possession in order to verify your request. We may also contact you to request additional information in relation to your request. The information you provide must match the information we have in our possession. This measure is in place to help ensure that Personal Data is not disclosed to any person who does not have the right to receive it. The information collected through this process will be used for verification purposes only. Pursuant to your state’s privacy laws, you may request access to your Personal Data a limited number of times within a 12-month period.

Authorized Agent

Please note that you may authorize an agent to exercise any of these rights on your behalf by contacting us by email at support@samsulek.com. If you use an agent, we will take measures to verify your agent’s authorization similar to the verification described above for fulfilling any access or deletion requests. We may require more information to ensure proper verification of you and your agent's identity and authorization.

Categories of Personal Data Collected and Disclosed for a Business Purpose

We may collect Personal Data about you as described in Information We Collect. We share Personal Data about you with service providers and third parties for business purposes, such as operational purposes and other purposes related to providing you with the services you seek from us.  For more information about the business purposes for which we disclose Personal Data, see How We Use Collected Information.

Sources of Personal Data

We may collect your information from the categories of sources listed under How We Collect Information.

Categories of Personal Data Sold or Shared for Profiling or Targeted Advertising

We may disclose your Personal Data for the following purposes, which are not a sale: (i) for reasons mentioned above; (ii) if you direct us to share Personal Data; (iii) to comply with your requests under applicable law; and (iv) as otherwise required or permitted by applicable law.

We do not sell Personal Data or share Personal Data about you for purposes of profiling or targeted advertising.

Categories of Personal Data Disclosed for a Business Purpose

We share Personal Data about you with service providers and third parties for business purposes, such as operational purposes and other purposes related to providing you with the products and services you seek from us. For more information about the business purposes for which we disclose Personal Data, see How We Share Information with Service Providers and Third Parties and for What Purposes and see Information We Collect for what types of information may be shared.

Deletion Rights

You may request that we delete your Personal Data that we have collected directly from you.  Under applicable law, we may decline to delete your Personal Data under certain circumstances, for example, if we need the Personal Data to complete transactions or provide services you have requested or that are reasonably anticipated, for security purposes, for internal business purposes (including maintaining business records), to comply with law, or to exercise or defend legal claims.  Note also that we are not required to delete your Personal Data that we did not collect directly from you.  We require a reasonable or high degree of certainty that the requester is the consumer for which a deletion request is applicable, depending on the sensitivity of the Personal Data.

Sensitive Data

We will not process your Sensitive Data (as that term is defined under applicable privacy law) without your prior consent.

Your Canadian Privacy Rights

If you are located in Canada, you may have certain rights and protections under applicable laws regarding the processing of your Personal Information, including under the Personal Information Protection and Electronic Documents Act (“PIPEDA”). For purposes of this Section, “Personal Information” has the meaning given under PIPEDA.

In compliance with PIPEDA, we provide Canadian residents the right to request information about:

 The Personal Information we hold about you;

The categories of Personal Information concerned;

 The purposes of the processing;

Details to whom your Personal Information has been/will be disclosed;

 How long we retain your Personal Information;

If we did not collect the Personal Information directly from you, information about the source; and

How to lodge a complaint with the correct supervisory authority.

You may also request that we delete your Personal Information in accordance with applicable laws.

There may be circumstances where we are unable to provide access to your Personal Information. We may deny access for legally permissible reasons, such as situations where the information contains references to other users and is not reasonably severable, or where it cannot be disclosed for legal, security, or commercial proprietary reasons. We will advise you of any reason for denying an access request.

Please read this Policy carefully. To review or update your Personal Information in our possession, withdraw consent for the collection, use, and/or disclosure of your Personal Information or if you do not understand or agree with our practices as described in this Policy, please contact us at support@samsulek.com.

Additional contact information is set out in the Contact Us Section below.

Please note that when requesting access to Personal Information, we may request confirmation of your identity and other details to protect you and to help us to respond to your request. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Websites Servers

Our Websites are hosted on servers located in the United States of America, and all data we collect is processed within the United States, adhering to applicable U.S. privacy laws. By using our Websites, you agree to the transfer, storage, and processing of your information in the U.S.

Contact Us

Please send your privacy-related questions, comments, and concerns to us via email at support@samsulek.com.  You can also contact us by postal mail at the following:

Bulkodyssey, LLC

Corporation Trust Center

1209 Orange Street

Wilmington, Delaware 19801